- How do I place an order?
Browse through our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping information and complete payment. - What payment methods do you accept?
All payments are processed securely through PayFast. You can pay using:
Credit Cards
Debit Cards
Instant EFT (Electronic Funds Transfer)
No banking details are handled directly by us—your safety is our priority.
- How long does delivery take?
Delivery usually takes 2–5 working days, depending on your location and the product ordered. Tracking details will be provided once your order is dispatched. - How much is delivery?
Delivery fees are calculated at checkout based on your location and order size. Free delivery may apply on orders over a certain value—check promotions or banners for updates. - Can I return or exchange an item?
Yes, we accept returns within 7 days of delivery if the item is unused and in its original packaging. Items like food, hygiene products, or clearance items may not be eligible for return. - What if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your order. Send us a photo of the issue, and we’ll arrange for a replacement or refund. - Can I track my order?
Absolutely! A tracking number will be emailed or SMS’d to you once your order is shipped. - Are your products authentic and new?
Yes, all products are 100% authentic and brand new, unless clearly stated otherwise. - Do you offer bulk or wholesale pricing?
Yes. For wholesale or bulk purchases, please contact us directly to discuss pricing and availability. - How do I contact customer support?
Email us at support@lotstoshop.co.za or use the contact form on our website. We’re available Monday–Friday from 9am to 5pm.