Ready to ship in 3-5 business days

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Shipping Policy

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Shipping & Processing Policy – King’s Daughter Jewels
At King’s Daughter Jewels, our mission is to serve you with excellence, love, and care—every step of the way. We aim to ensure that your order is prepared and delivered in a timely and thoughtful manner. Please review the details of our shipping process below.

Order Processing Time
All orders are lovingly prepared and processed within 2 to 3 days, (Monday to Friday)

You will receive a confirmation email with tracking information once your order has shipped.

Shipping Address Accuracy

Please double-check your shipping address at checkout.

We are not responsible for orders sent to incorrect or incomplete addresses.

Estimated Delivery Time
Shipping typically takes 2 to 7 business days, depending on your location and local courier services.

Deliveries may arrive sooner or slightly later based on transit and customs conditions.

Shipping Rates & Delivery Times

FREE Shipping for all orders over R1 000

Door-to-Door shipping fee for parcels below R1 000 (2 - 7 Working Days) R120

Delays & Unforeseen Circumstances
While we do our very best to honor estimated delivery times, please understand that certain factors may be beyond our control, such as:

High seasonal order volumes

Load volumes being exceeded

Regional delivery service interruptions

In such cases, we kindly ask for your patience and grace as we work with our delivery partners to get your order to you as quickly as possible.

Lost or Missing Packages
Once your package is in the hands of the shipping carrier, it is their responsibility to ensure its safe delivery.
We are not liable for lost or stolen packages once marked as delivered.

If your order is missing, we recommend taking the following steps:

Check with neighbors or household members.

Look for a notice of attempted delivery.

Contact the courier directly using the tracking number provided.

For additional support, please email us and we will do our best to assist:

Thank you for trusting King’s Daughter Jewels to be a part of your story. We are honored to serve you.

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Refund Policy

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Refund policy
At King’s Daughter Jewels, we are committed to offering beautiful, meaningful jewelry and other jewels with purpose and grace. We take pride in offering beautiful, high-quality jewelry that reflects royalty, faith, and elegance. If for any reason you’re not completely satisfied with your purchase, we're here to help.

No Refunds – Exchange Only

We do not offer refunds on any purchases. However, we gladly accept exchanges under the following conditions:

The item must be in unused, original condition, with packaging intact.

Exchange requests must be made within 14 days of receiving your order.

Customers are responsible for shipping costs associated with returning items for exchange.

Non-Returnable Items
Earrings (due to hygiene concerns)

Custom, engraved, or personalized pieces

Gift cards

Sale or clearance items

How to Initiate an Exchange
Email us at [your email address] with:

Your order number

Item(s) you wish to exchange

Reason for return

We’ll respond with return instructions within 1-2 business days

Once received and inspected, we’ll notify you of your exchange status

Return shipping is the responsibility of the customer unless the item arrived damaged or defective.

Damaged or Incorrect Items
We sincerely apologize if your item arrives damaged or not as described. Please contact us within 48 hours of delivery, and we’ll make it right immediately—either with a replacement.

Need Help?
Email us anytime at [your email address], and we’ll be happy to assist you with your return or any questions.